Feedback and Complaints

Hunt & Coombs Solicitors is committed to providing a high quality of legal advice and client care. We are always very happy to receive feedback on any aspect of our service and send a questionnaire to all of our clients at the close of each matter. Some of the positive comments received from our clients can be viewed on the What Others Say About Us page in this section of the website.

If you are unhappy with any aspect of the service you have received or about your bill, we would ask you initially to discuss this with your lawyer. If your concern relates solely to your bill, please contact FinanceDepartment@hccsolicitors.co.uk in the first instance. If your concerns cannot be resolved, or, if you prefer, please contact our Risk & Compliance Manager, Gillian Bassett, who is responsible for our complaints policy. She can be reached on 01733 882800 or via email at gillian.bassett@hcsolicitors.co.uk.

In accordance with our internal complaints procedure, we will look into your concern promptly, fairly and effectively and will try to resolve the problem quickly. Please ask for a copy of this procedure if you would like further details.

We very much hope that we can resolve your concerns by agreement, but if you are not satisfied with our handling of your complaint or about the firm’s bill, you can ask the Legal Ombudsman to consider it further. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint. You must also refer your complaint to the Legal Ombudsman within 3 years from when you found out about the problem or within 6 years of the problem happening. They will not consider a problem that has occurred before 5th October 2010. For further information, you should contact the Legal Ombudsman (contact details are: PO Box6806, Wolverhampton, WV1 9WJ, telephone 0300 555 0333, email enquiries@legalombudsman.org.uk or refer to www.legalombudsman.org.uk). In relation to your bill, you may also apply to the court for assessment of the bill under Part III of the Solicitors Act 1974. If you have already applied to the court for assessment of your bill, please be aware that the Legal Ombudsman cannot then consider it.

If you wish to view the Solicitors Regulatory Authority’s rules please click here.

For further information and advice on the EU regulation on online dispute resolution please visit the ODR website.

Download our complaints procedure form

Complaints Procedure Form (79.8 KiB)